Return policy

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the video unboxing product.

To start a return, you can contact us at +62 812-9079-0727, Monday to Friday, from 8 am to 4 pm.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  WA: +62 812-9079-0727 & email: .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All returned product(s) must be with the original packaging, complete (free gifts included), have the original tags/labels attached, and have no signs of major usage (i.e stains, dirty, damaged or washed). 

Unfortunately, we cannot accept returns on clearance items, Non-Activewear and gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at +62 812-9079-0727.